"Mike Grice is a decorated Marine Corps lieutenant colonel whose first real job off the family ranch was at a McDonald's in Colorado,” she said. “During lunch and dinner rushes, the crew had to work together to keep things moving and customers happy. There were no timeouts. When there were glitches, the crew couldn't just close the doors and fix the problems. What Grice learned about being an effective decision-maker under stress served him well during his multiple tours of duty in the Middle East.” In any enterprise, there will always be a crisis, Teets said. Successful leaders tend to be individuals who can solve problems without panicking and creating new ones.